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FAQ


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What should I do if my phone does not switch on but keeps switching off on its own?
1. Fully charge the battery according to the instructions listed in the user guide;
2. Remove and re-insert the battery according to the instructions listed in the user guide (For phones with removable battery);
3. Make sure your device is running the latest software, please update it if not.

How can I prolong my battery life on my mobile phone?
1. Turn Bluetooth off when you do not need it;
2. Please turn off scanning, disable Show WLAN availability in Wireless LAN settings when you are not using Wi-Fi;
3. The brightness of the screen may affect the standby time of battery power. In the display settings, you can change the time-out (sleep) time, and adjust the brightness to auto;
4. Leaving applications running in the background increases the consumption of battery power, please close the application you do not use;
5. Please turn off vibrate function of your mobile phone, and just use the ring tone to prolong the battery life;
6. Please try not to leave apps, pictures, video playing under background. 
If the battery drains fast even though there is no features consuming the power, the battery may be wearing out and you need to replace it with a new one.

What should I do if my phone is always too hot?
It is normal that the smartphone device gets hot when playing videos or games on it or charging it because there are a lot of apps running in the background, however, we can prevent it from getting too hot if we follow the instructions below:
1. Turn off the function and apps seldom used such as Bluetooth, Wi-Fi, GPS etc.;
2. Turn down the brightness of the screen and reduce the screen sleep time;
3. Turn off the apps running in the background periodically and clear cache periodically to keep enough running space all the time;
4. Uninstall abnormal apps with bugs which may cause much heat during running;
5. Try not to use phone during charging unless necessary.

What should I do if the system crashes?
1. If the phone has crashed during power-on, this is most likely due to low battery, faulty SIM/TF card, or faulty phone firmware (Linux kernel); please remove SIM card and TF card, then charge the phone and retry. If the fault still exists, update the phone firmware;
2. If the phone has crashed when in use, it is most likely due to the fact that there are many applications running in the phone and the phone is overloaded for too long, which results in 
slow response. Or it is due to the bugs in running applications, or ROOT permission of the phone is broken, which results in system instability or system crash can also be caused by faulty firmware; please avoid running too many applications at the same time and avoid phone overload for too long. Uninstall or update the applications that have bugs, format the phone, and reset the phone with official firmware.

What should I do if I cannot connect to computer?
Please check the possible reason and trouble shooting steps below to solve your issue:
1. USB devices are forbidden on the computer, please allow USB devices in computer Device Manager;
2. The USB data cable is broken, please check other USB port;
3. Phone firmware is faulty, please bring the phone to service center to fix the software, or download the corresponding firmware from official website and update the phone with it.

What should I do if the phone cannot connect to Wi-Fi?
Please check the possible reason and trouble shooting steps below to solve your issue:
1. Wi-Fi signal is too weak to establish the connection, please make sure the Wi-Fi signal is good enough when trying to connect;
2. Connection restrictions have been set on wireless router (such as MAC/IP filtering), please change the connection restriction of the router;
3. Phone firmware is faulty, please download the firmware from official website and update the phone.