If you encounter any errors during checkout, here are some troubleshooting tips to help. If you need immediate assistance, please contact us. For your security, do not send payment details.
1. Ship-to-Address Errors
- Incomplete Address: If your shipping address is incomplete, you will not be able to check out. Please double-check the house / building number, street name, and zip or postal code for any typos or missing information.
- Unavailable Shipping: If you have entered a complete shipping address but still cannot proceed with checkout, it means currently we are not able to ship the selected product to your country. Please stay tuned, and we will notify you when shipping becomes available to your location.
- Incorrect Region: If you select the wrong region for your shipping address, you will not be able to check out. Please refer to the information provided to ensure you select the correct region.
Which Region Should I Pick?
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What does “Region” mean?
The region you select represents the destination country where the product goes to, and it has nothing to do with the smartphone version itself. There are different region options to choose from: - US: Only for shipping addresses in the United States. Canadian users, please select “CA”.
- CA: Only for shipping addresses in the Canada.
- JP: Only for shipping addresses in Japan.
- EU: Only for shipping addresses in Europe countries such as Germany, France, Netherlands, Poland, Sweden, Italy, Spain, Hungary, Ireland, Czechia, etc.
- UK/AU/NZ/Asia: For shipping addresses in regions other than the United States, Canada, Japan and Europe. For example, the United Kingdom, Australia, South Korea, Singapore, New Zealand, Mexico, Taiwan, Hong Kong, Philippines, etc.
- Middle East/South America/Others: For shipping address in other regions, it is recommended to purchase through other official channels like AliExpress, Ozon, JD, Taobao, etc.
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How to change the selected region?
Simply return to the product page, select the correct region for your shipping address, and add the item to your cart. Be sure to delete any product(s) in your cart with the incorrect region before proceeding to checkout.
2. Payment Information Errors
- Invalid Card Information: If you input invalid credit card information, the payment authorization will fail. Please double-check that your card number, expiration date, and CVV number are correct.
- Valid Card, But Payment Fails: If you’ve entered the correct card information but still cannot complete the payment, ensure that your card is up-to-date and that sufficient funds are available.