1. デバイスのトラブルシューティングを開始します
Unihertzサポート チームに問い合わせて、必要な手順、およびモデルと修理の種類に必要な交換部品と材料を確認してください。製品のシリアル番号または IMEI が必要になる場合があります。
Jelly2用交換パーツ
交換部品:バッテリー
数量:
Before placing the order, please make sure that your Jelly 2 system is fully up to date. To check for updates, Open Settings > About phone > System Update > Check for Updates
タッチスクリーンモジュール Jelly 2のみ
バッテリー
イヤホンスピーカーモジュール
フロントカメラ
バックカメラ
知らせ
- セルフ修理は、電子デバイスの修理に関する知識と経験を持つ個人が保証対象外の修理を行うことを対象としています。認定技術者がいる専門の修理業者に修理を依頼することをお勧めします。
- 訓練を受けていない個人が非純正部品を使用して行う修理は、デバイスの安全性と機能に影響を与える可能性があります。
- 頑丈なスマートフォンを専門家が修理しないと、デバイスの防水性能が失われる可能性があります。
- ネジやカウルを適切に交換しない修理を行うと、緩んだ部品が残る可能性があり、バッテリーに損傷を与えたり、過熱を引き起こしたり、怪我を引き起こす可能性があります。
- 今後、交換部品をさらにリストアップします。その他の交換部品が必要な場合は、カスタマー サービスまでご連絡ください。 service@unihertz.com 登録するために。
免責事項
- Unihertz 修理プロセス中に自己修理部品* またはデバイスの不適切な操作によって引き起こされた損傷や傷害については、当社は責任を負いません。
- デバイスの保証に関する問題については、 Unihertz 保証条件.
※「セルフリペア部品」とは、純正交換部品（部品）を指します。 Unihertz 製品) にインストールするために unihertz.com から購入したもの Unihertz 自己修理の一部としての製品。
GENERAL QUESTIONS
Where to find the IMEI number 1 and 2?
1. Go to Settings ->System ->About Phone ->IMEI number 1 and 2.
2. Look for the IMEIs on the box of the phone (if you still have it).
How to update my phone?
Settings ->System ->About phone ->Wireless update
Why can't I receive the latest update on my phone?
Please follow these steps to clear cache before searching for the update again:
Settings -> App Notifications ->See all apps ->Show System (top right corner with 3 dots) ->Wireless update-> Clear Data and Cache
How to erase my personal data/ factory reset my phone?
Reset to Factory Settings (When your phone can be turned on)
Settings ->System ->Reset Options ->Erase all data (factory reset)
Reset to Factory Settings (When your phone cannot be turned on)
Power off your phone -> Press and hold the Power and Volume up buttons -> After your phone vibrates, keep holding the buttons for 5 seconds to enter Recovery mode -> Press the Volume up and down buttons to select the option to clear data or restore your device to its factory settings -> then press the Power button to confirm -> Reboot your phone.
How can I unlock my phone if I forgot my PIN or password?
If you have forgotten your phone password and want to unlock it, you will have to restore your device to its factory settings. Then you can set it up again and set a new screen lock.
However, all data on your phone will be erased and cannot be restored. It is recommended that you confirm whether you have backed up your phone data on the cloud or by other means. It is also recommended that you confirm whether you or someone else has changed the PIN/password. If you still cannot recall the password, refer to last Question to restore your device.
How many keyboard languages does Titan and Titan Pocket support?
English, English(UK), German, French, Italian, Portuguese, Spanish, Russian, Dutch, Japanese, Simplified Chinese, Traditional Chinese(Zhuyin, Cangjie, Quick input).
For the keyboard input of other languages, we may consider adding them in the future if we receive enough demands.
On the other hand, Android system supports a wide range of languages, with which you will be able to turn on touch screen input as a supplement.
TELECOM COMPATIBILITY
How do I know if the phone can work with my SIM card in my country?
1. Check the feedback from other users here.
2. Please find the the phone's supported bands in product specs and check if those meet your sim-card carrier's needs or contact your carrier.
* Due to different carrier's policy regarding to unlocked phones, LTE wireless service may not be available even if listed bands are supported by your carrier. When this happens, please contact your carrier for more details.
Is the phone compatible with Verizon?
Our phone can work fine in Verizon network. However, as it is not certified by Verizon, you cannot activate your new SIM card with it. Please activate the new SIM card with another Verizon certified device and then use it in your Unihertz phone.
TECHNICAL ISSUES (PROBLEM SHOOTING)
How to solve the problem of black screen when calling?
Please follow the guide to do a micro-calibration for your phone (you can also contact us for a video guide):
1. Please clear the dust in your proximity censor hole on top of your phone.
2. Input *#3377# in the Dial-up interface.
3. Click Distance calibration.
4. Follow the guide to finish the process.
What to do when some of apps in my phone don't run in the background while the screen is off?
Please permit the apps to run in the background by activating them in the following three settings:
1. Settings ->DuraSpeed
2. Settings ->Intelligent assitance ->App blocker
3. Settings ->App¬ification ->See all apps ->this app ->Battery ->Battery optimization and Background restriction->Don't optimize
You can also watch a video guide here.
I have upgraded my smartphone to the latest Android OS, am I able to downgrade to the older version?
It is not advised to downgrade your smartphone since there might be compatibility issues.
Why does my 4G SIM card display 3G after the setting?
Please contact your operator and check the APN parameters.
Why can't I access the Internet and send MMS.
Why I can hear others but they can't hear me?
1. Go to Sound Recorder app and run a recording test.
2. Check whether your SIM card works well on the other phone.
Why others can hear me but I can't hear them?
1. Please check if this only happened to some or all of friends you called.
2. Stay in the same location and insert your SIM card into another Android phone and the same issue arises.
3. Turn on call record in the call interface to record a call, then check whether the sound recorded is normal.
Why my battery runs out so quickly?
1. Please send us a full screenshot of your battery usage in Settings ->battery ->battery usage.
2. Follow these steps to capture the battery log and send it to service@unihertz.com for further analysis.
REPAIR AND WARRANTY
When returning the phone back for analysis, do I have to send the accessories (such as charger and cable) back?
For repair, please send without the accessories.
For replacement or refund, please send with accessories in one package.
Is broken glass issue covered by warranty? Can I replace the screen by myself?
The broken glass is not covered by warranty.
Please send the smartphone back to us after negotiating with service@unihertz.com as we do not provide phone screen separately. Repair or replacement fee may apply.
Is my replaced phone covered by warrranty?
The repaired/ replaced device will get extra 90 days warranty or the remaining original warranty period, whichever is longer.